Terms of Service

These Terms of Service (the “Terms”) form an agreement between you and xTracker. They apply whenever you access or use xTracker — the web app, the desktop and mobile applications, and our website.

If you use xTracker as part of an organization, the workspace owner has accepted these Terms on that organization's behalf, and you use xTracker under their account. If you do not agree to these Terms, you must not use the service.

xTracker is a workforce management platform. Depending on the plan and the settings your administrator chooses, it may provide:

• Time tracking, timesheets, and approval workflows.
• Attendance, leave management, and work-schedule configuration.
• Activity monitoring — activity levels and, where enabled, screenshots and application or URL usage.
• Reporting, productivity analysis, and payroll support.

We may add, change, or remove features over time. Where a change materially reduces functionality you rely on, we will give reasonable notice.

You must provide accurate information when creating an account and keep your credentials secure. You are responsible for activity that happens under your account.

• Workspace owners and managers control the settings, membership, and data of their workspace, including what monitoring is enabled.
• Members added to a workspace can have their tracked time and activity viewed by the administrators of that workspace.
• You must be at least 16 years old, and legally able to enter into this agreement, to use xTracker.

xTracker can record how people work. That capability carries legal obligations, and they sit with the organization using it, not with us.

• You are responsible for having a lawful basis to monitor your workforce, and for telling the people you monitor what is collected and why.
• You must obtain any consent, complete any assessment, and give any notice that applicable employment or data-protection law requires in your jurisdiction.
• You must configure monitoring proportionately, and must not use xTracker to track people outside their working time or without their knowledge.

In respect of workspace data, you are the data controller and we act as your processor. Our handling of personal data is described in the Privacy Policy.

You agree not to:

• Use xTracker for any unlawful purpose, or in breach of the rights of the people in your workspace.
• Falsify tracked time or activity data, or help anyone else do so.
• Attempt to access another organization's data, probe or breach our security, or disrupt the service.
• Reverse engineer, resell, or create a competing product from the service, except where that restriction is prohibited by law.
• Upload malicious code, or content you have no right to share.

Paid plans are billed in advance on the cycle shown at checkout, and renew automatically until cancelled. Fees are charged per licensed member unless your order says otherwise.

• Adding members mid-cycle may increase your charge for that cycle; removing members takes effect at the next renewal.
• Cancelling stops future renewals. Access continues until the end of the period you have already paid for.
• Except where required by law, payments are non-refundable. Fees exclude taxes, which are added where applicable.
• If a payment fails, we may suspend access to paid features after giving notice.

Where you use xTracker to calculate or disburse pay, you remain responsible for the accuracy of the underlying data, for approving each run, and for meeting your tax, employment, and reporting obligations.

Payments may be executed by third-party providers under their own terms. We are not a bank, payroll bureau, or tax adviser, and figures produced by xTracker are not tax or legal advice.

You keep ownership of the data you and your members put into xTracker. You grant us the licence needed to host, process, and display it in order to operate the service.

We use aggregated, de-identified information to maintain and improve xTracker. We do not sell your data. Export and deletion are described in the Privacy Policy.

xTracker, its software, design, and branding remain our property or that of our licensors. These Terms grant you a limited, non-exclusive, non-transferable right to use the service while your subscription is active — nothing more. Feedback you send us may be used freely and without obligation.

xTracker integrates with third-party services such as payment processors and identity providers. Your use of those services is governed by their terms, and we are not responsible for their acts, omissions, or availability.

We work to keep xTracker available and reliable, but we do not guarantee uninterrupted service. We may carry out maintenance, occasionally at short notice where it is needed for security. Support is provided through the channels described in the Help Centre and at the level attached to your plan.

You may stop using xTracker and close your workspace at any time. We may suspend or terminate access if you materially breach these Terms, fail to pay, or use the service in a way that creates risk or legal exposure for us or for others — in each case with notice where it is reasonable to give it.

After termination we retain workspace data for a limited period so it can be recovered or exported, after which it is deleted in line with our retention practices.

Except as expressly stated in these Terms, xTracker is provided “as is” and we disclaim all warranties to the fullest extent permitted by law, including fitness for a particular purpose and non-infringement. We do not warrant that tracked data, productivity scores, or reports are error-free, and they should not be the sole basis for employment or disciplinary decisions.

To the extent permitted by law, neither party is liable for indirect or consequential loss, loss of profit, revenue, goodwill, or data.

Our total liability arising out of or in connection with these Terms is limited to the fees you paid us in the twelve months before the event giving rise to the claim.

Nothing in these Terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be limited.

You will indemnify us against claims, losses, and reasonable costs arising from your use of xTracker in breach of these Terms or of applicable law — including claims brought by people in your workspace about how you configured or used monitoring.

We may update these Terms as the service and the law develop. When we make material changes we will update the “Last updated” date and, where appropriate, notify you in the product before they take effect. Continuing to use xTracker after that means you accept the revised Terms.

These Terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction over any dispute arising from them. Nothing here removes any mandatory protection available to you under the law of your own country.

If you have questions about these Terms, get in touch: